Q: WHAT IS A HOME CARE AGENCY?
A: Suma Home Care, Inc. is a Home Health Care Agency specializing in meeting the needs of elderly, disabled or terminally ill persons in the privacy and comfort of their home with the aim of fostering a sense of normalcy and independence of daily living.
Q: WHAT KIND OF CARE DO YOU PROVIDE?
A: We cater for persons in need of medical, Nursing, Social Worker, Physical Therapy, Speech Therapy and Workman’s compensations. See our list of Services
Q: WHO NEEDS HOME CARE?
- An individual recently discharged from the hospital who has not fully recovered.
- A person with a chronic condition that needs frequent monitoring and/or personal care.
- An individual with terminal illness who needs a program of pain management, emotional support and personal care.
- An elderly person who needs help with activities of daily living: cooking, cleaning and assistance with personal care.
- Persons receiving intravenous antibiotic therapy at home rather than in the hospital.
- Respite care to ease the responsibilities of the primary caregiver.
Q: WHAT IS PRIVATE DUTY HOME CARE?
A: Private duty home care agencies are companies that provide home care aides, companion care, homemaker services and may provide nursing services in the client's home or place of residence. "Private duty" means private pay. In other words, no government monies are used for the cost of care. The most common methods for covering the cost of private duty home care is through long term care insurance benefits, out of pocket, or other types of savings arrangements.
Q: HOW CAN I TRUST YOUR CHOICE OF CAREGIVER?
A: Your security, safety and peace of mind is our primary concern, therefore, we perform rigorous inspections and have intensive screening processes and will only employ qualified individuals who have passed a criminal background check. We match clients with the best suited caregivers, but we are happy to arrange in-home or telephone interviews for you with one or more compatible caregivers.
Q: WHAT IF AM NOT HAPPY WITH MY SERVICES?
A: At Suma Home Care, we do our best to please our clients; however, we also understand that concerns are bound to arise from time to time. We believe that resolutions begin with good relationships and open communication. To that end, we encourage feedback and welcome any questions or complaints. Our administrative staff is available during regular office hours to address any dissatisfaction and explain the complaint process; otherwise, complaints may be directed via email. We care about our clients, so rest assured that we will work attentively and cooperatively to amend any problems.
Q: DO I GET TO PICK THE PERSON LOOKING AFTER ME?
A: Yes, if you do not like the match we made you can help us in finding a better employee match.
Q: IS THE COST FOR SERVICES COVERED BY MY HEALTH PLAN?
A: Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health plan provider for details.
Q: HOW DO I PAY FOR HOME CARE, AND IS IT EXPENSIVE?
A: Home care services are typically paid for through private sources ( the client/patient or family), although Medicare, Medicaid, Private insurance, workers comp Coverage and community and government funding sources may be used in some circumstances.
Private-source payments are often made by personal check or credit card.
Most commercial and private insurance plans will cover comprehensive hospice services, including nursing, social work, therapies, personal care, medication, and medical equipment and supplies. Some private long-term insurance policies have expanded their coverage of personal care, companionship, and other in-home services.
Q: ARE ALL YOUR EMPLOYEES NURSES?
A: Some are nurses, some are designated health professionals and some are trained caregivers. We match the employee's training to best fit your needs.
Q: ARE YOUR EMPLOYEES INSURED AND BONDED?
A: Yes, all our employees are screened so that they can be bonded and insured.
Q: ARE YOUR EMPLOYEES TRAINED?
A: Yes, most of our employees have specific training in a health discipline or have been trained internally through the Suma Home Care training program. Our employees are encouraged to continue their education and training throughout their employment with us.
Q: WHAT HAPPENS IF MY CAREGIVER GETS SICK?
A: You have a choice of canceling the appointment or allowing us to send a replacement caregiver.
Q: IS SUMA HOME CARE SERVICE ONLY AVAILABLE IN THE HOME?
A: No, we can provide our services to you whether you live at home or a senior's complex or health care facility.
Q: DO YOU HAVE LIVE-IN CAREGIVERS?
A: A live-in is a home caregiver who is living in a person’s home on a 24-hour basis, and sleeps there at night. Our caregiver’s are experienced and trained to provide the appropriate level of personal care and support services to our clients. Caregivers usually work approximately 8-10 hours intermittently throughout the day and are available to assist you during the night if needed.
Q: DO LIVE-IN CAREGIVERS HAVE SPECIAL REQUIREMENTS?
A: The following are considered standard requirements for most live-in situations; however you and your caregiver can ultimately determine their exact role and responsibilities.
- Private Room with bed for caregiver
- Food for meals provided by client
- Caregiver should not be woken up more than 1-2 times at night
- Occasional time off to handle personal matters
Q: WHAT IS THE DIFFERENCE BETWEEN LIVE-IN SERVICES AND 24 HOURS HOURLY SERVICES?
A: If around-the-clock service is needed and a caregiver is required to be awake at all times, it would be considered hourly service and you should expect to need 2-3 caregivers per day. If you want a caregiver to be in the home for the full 24-hr day but do not need them to be awake and working at all times, a live-in caregiver could be a cost effective solution for you.